Contact Us

Frequently Asked Questions

Our Season Pass Assurance policy is designed to offer you flexibility and peace of mind in purchasing a Season Pass. We want you to feel comfortable with your pass purchase and understand things could change for you between now and the upcoming winter season.

For any reason, you may request a SKI3 Assurance purchase credit for your Season Pass through the November deadline a deadline date as stated on the Season Pass page with no questions asked.

If you missed the November deadline, we understand that there may be specific individual circumstances due to an injury, medical reasons, or official government travel restrictions. To best accommodate, we will handle these three topics on a case-by-case basis through our Guest Services Office (note that other needs are covered by the SKI3 Assurance program above). To initiate a request, please complete our Customer Service request form and remember to provide the appropriate documentation.

How To Contact Us
General Inquiries
Customer Service
Lost and Found
Submit Assurance Request
Group Sales
Call or Mail Us

How To Contact Us

General Inquiries

For help planning your trip to Belleayre Mountain or any general inquiries, complete the General Inquiries form below.

General Inquiries »

Customer Service/Purchases

For questions, changes or cancellation requests regarding an order—whether you purchased online or in-person—complete our Customer Service form below.

Customer Service »

Lost and Found

If you have lost any item(s) at Belleayre, please fill out the Lost & Found Form below, and our Guest Services staff will contact you if and when your item is returned. Currently, keys, wallets, and cell phones left behind will be held in a plastic bag for retrieval. We will also hold onto and sanitize skis, jackets, boots, and boards and set them aside. Sorry, but other items will be discarded nightly.

Lost and Found »

Ski & Snowboard Group Trips

A group consists of at least 20 people and reservations are required. Summer gondola rides for groups are also available

Group Sales »

Call or Mail Us

If you want to talk to us on the phone, please call 845.254.5600. Additional mountain extensions and/or direct lines can be found using the link below.

additional Phone Numbers or Mail Us »

General Inquiries

Need help planning your trip to the Belleayre Mountain? Please fill out the form below and someone will email you back shortly.

Customer Service

For questions, changes or cancellation requests regarding your order, please complete the form below and a customer service representative will be in touch shortly! To cancel or change an order, a $15 transaction fee will be applied to each order.

Name*
First Last
Email*
Phone
Mailing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Order Number (for online purchases)
This can be found on your confirmation email and/or your print@home ticket(s) (e.g. 19831623)
I am looking to:*
Please provide additional details regarding your request:*
Supporting Documentation
Drop files here or

Accepted file types: jpg, pdf, gif, png, Max. file size: 15 MB.
Upload any supporting documents or photos. Please blackout any sensitive information.
Comments
This field is for validation purposes and should be left unchanged.

Lost and Found

If you have lost any item(s) at Belleayre, please fill out the Lost & Found Form below, and our Guest Services staff will contact you if and when your item is returned.

Due to COVID-19, keys, wallets, and cell phones left behind will be held in a plastic bag for retrieval. We will also hold onto and sanitize jackets, footwear, ski/snowboard equipment and set them aside. Sorry, but at this time all other items will be discarded nightly – this includes gloves, neckies, and all other clothing.

1. Contact Information
Please complete the following information so we may contact you in case your items have been found.
Name*
First Last
Address
Mailing Address Address Line 2 City State ZIP Code
Email*
Phone
2. Lost Item(s)
Please Choose the type of item(s) you lost.*
Upload Photo of Lost Item
Photos must be in jpg format and cannot exceed 1.46MB
Drop files here or

Accepted file types: jpg, Max. file size: 15 MB, Max. files: 3.
Describe the lost item below:*
(Provide unique details if possible. For example: phone lock screen, colors, size, manufacturer, etc.)
When did you lose this item?*
MM slash DD slash YYYY
Enter any details about where your items was last seen:*
(For example: lodge name, trail, lift, restaurant, etc.)
Email
This field is for validation purposes and should be left unchanged.

Call or Mail Us

If you’re calling us, below are some mountain extensions and/or direct lines to speed your connection to the department or area you are trying to contact. If you are unsuccessful in reaching a certain department, please dial 0 for assistance:

Important Phone Numbers

General Mountain Number: 845.254.5600
Snow Conditions: 800.942.6904
Ski Patrol Summit Dispatch (Daytime Emergency): 845.254.6063
Ski Patrol Medical Building: 845.254.6050
Administration: 845.254.6242
Human Resources: 845.254.6097
Marketing: 845.254.6161
Sales & Reservations: 845.254.6245