It’s a shared responsibility – we’re in this together. 

Thank you for your cooperation to help reduce the spread of COVID-19 and protect our guests, community, and employees. Winter will look different this year, but the same adventure, scenic vistas, and snowy terrain all await!

Please review the information below in advance of your visit. We will keep this page regularly updated with helpful information; please note details are subject to change without notice. We can’t wait to see you on the mountain!

 

Operational Updates

If you aren’t feeling well, are experiencing any symptoms of COVID-19, or have been in contact with someone who was diagnosed with COVID-19 in the last 21 days, please stay home and plan to visit us another time.

New York State has issued updated travel advisories as part of its COVID-19 response plan. Please read the NYS Guidelines.


At Belleayre and the rest of the ORDA venues, our teams are:

  • Undergoing a daily health screening prior to every shift.
  • Following guidelines recommended by New York State and CDC.
  • Implementing increased frequency of cleaning procedures and a deep clean at night.
  • Reducing capacity where necessary to maintain social distancing.
  • Placing hand sanitizer stations throughout the venue.

When visiting Belleayre and the rest of the ORDA venues, please help us by:

  • Wearing a face covering (mask).  Masks are required at all times while you are at Belleayre and all other ORDA venues except for when actively skiing or when you are eating/drinking while seated.
  • Washing your hands often or using hand sanitizer when washing isn’t available.
  • Practicing social distancing.

Ticketing – capacities may be limited.

  • Advanced purchase online is required for all lift tickets, lessons, and rentals.
  • The availability of tickets, lessons, or rentals for purchase at the mountain is not guaranteed, and you may not be able to ski without a pre-purchased ticket.
  • Once you have an RFID-enabled SKI3 Card (one of our lift tickets), it can be reloaded for future visits online for convenient direct-to-lift access at any of our resorts: Belleayre, Gore, and Whiteface.

Arrival / Departure

  • Use our expanded drop off areas.
  • Please limit the number of individuals in your party utilizing our shuttle busses.
  • Do not leave children unattended at drop off areas.
  • Arrive as ready to go as possible, avoiding unnecessary indoor time.
  • Indoor storage space is limited; we encourage you to leave personal belongings in your vehicle.

Lifts

  • Skiers that traveled to the mountain together can ride the lifts together.
  • Singles always have the option of boarding a lift alone.
  • Two singles will be loaded together on opposite ends of lifts that accommodate four or more people.
  • A face covering is required while waiting in line for lifts, for loading and unloading, and for the duration of your ride.
  • Windows in gondolas should remain open.
  • Please adhere to posted signage at lift areas and the directions of our staff.

Food and Beverage

  • All indoor food and beverage locations will adhere to a 50% reduction in capacity. Tables are spaced at a minimum of 6’ apart.
  • Thank you for making room for others. Tables in foodservice areas can be occupied by those who have purchased food and beverage for up to 30 minutes in any location.
  • Please try to avoid the busier lunch hour of approximately 12 noon. Look for daily specials we will be serving during off-peak hours.
  • Individuals who are bringing their own food can use our outdoor spaces.
  • Sorry, food preparation, food sharing, and heating of food are not permitted.
  • No storing food at tables, locker rooms, or other public spaces. If you are bringing your own food, it should fit into a personal pack and not be left in the lodge. We do not allow large backpacks or coolers.

Lodges

  • Please consider using your vehicle as your base lodge this season as our lodges will have capacity restrictions.  Once the lodge has reached capacity, no one will be allowed to enter the lodge until some people exit.
  • Wear a face covering at all times. Social distancing is required.
  • Please do not socialize inside.
  • If you need to store personal items inside, please use a bag check. Consider leaving all of your personal items in your vehicle.
  • Personal items cannot be stored under tables or in areas other than bag check.
  • Restroom occupancies have been reduced by 50%. Outdoor bathroom facilities are available.

Snowsports School

  • We will be having a phased opening for our snow sports programs.
  • Resort specific details are coming soon for all lessons and programs.
  • We require those taking lessons to complete a health screening 24 hours prior to the lesson.
  • Those taking lessons may ride the lifts together, provided that the required health screenings for both the instructor and all students have been completed.

Seasonal and Day-Use Lockers

  • Face coverings are required at all times. Please be efficient to get what you need and exit.
  • Locker fronts and locks will be sanitized nightly during the deep clean process of our lodges.
  • Please observe reduced capacities and wait for others to exit before entering locker areas. Please be courteous to your fellow skier.
  • Please limit your time inside and your locker room use.

Shuttles

  • Face coverings are required while waiting for the shuttles, and for the duration of a shuttle ride.
  • Windows will be open.

Childcare

  • We will not be offering indoor childcare services this season. Please see information about snow sports programs for our youngest guests.

General Health & Safety Information

Everyday Guidelines to Help Stop the Spread: Protect Yourself and Others

As recommended by New York State:

  • Wear a mask if:
    • You are within 6 feet of distance from other individuals.
    • You are indoors at any venue or location.
  • Wash your hands often with soap and water for at least 20 seconds, especially before you eat.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough and sneezes with a tissue and discard it in a closed container.
  • Clean frequently touched surfaces and objects.

If you aren’t feeling well, are experiencing any symptoms of COVID-19, or have been in contact with someone who was diagnosed with COVID-19 in the last 21 days, please stay home and plan to visit us another time.   

New York State has issued updated travel advisories as part of its COVID-19 response plan.  Please read the NYS Guidance. 

Know Before You Go - FAQs

Frequently Asked Questions

We’ve put together a list of frequently asked questions to provide you with the most up-to-date information. We’ll be updating with additional details as we know them.

Face Covering (Mask) Policy and Health Safety

What is the face covering (mask) policy at the resort?
Mask wearing is required throughout your time at our resort except for when actively skiing or when you are eating/drinking while seated. We recommend bringing extra face masks so you can change them if they get wet.

What face coverings (masks) are acceptable?
Face coverings (masks) must properly cover your nose and mouth with two or more layers of protection at all times. Masks that have holes for your mouth or nose (neoprene ski masks) or single-layer buffs will not satisfy the mask requirement.

What does a daily health screening for employees entail?
Each day that an employee comes to work, their temperature is measured, and they are asked a series of questions regarding symptoms they might be experiencing and/or possible exposure to COVID-19. If an employee has an elevated temperature, is exhibiting any symptoms, or has been in contact with anyone with COVID-19, they are sent home and told not to come to work.

Tell us about your air purification in the lodges?
Where applicable, our lodges and other buildings with air handling units have been upgraded to state recommended Merv 13 filters. Buildings without air handling units will have portable HEPA filers place in non-filtered areas. We will also have windows open as conditions allow to promote airflow.

What about cleaning and sanitizing in your lodges?
We have introduced new cleaning procedures as recommended by New York State and the CDC along with an increased cleaning schedule.

Ticketing

Will you require advance ticket purchase or reservations?
All lift tickets must be purchased in advance online. We will be limiting the number of tickets available to control capacity at Belleayre. By having a season pass or a date specific lift ticket, you will be able to ski at Belleayre. We are temporarily eliminating ticket sales at the “window” for walk-ups.

How far in advance should I purchase lift tickets?
There is no limit to how far in advance you can purchase your lift tickets. There will be a limited number of tickets available, so purchasing early is the best way to ensure you’ll have access to skiing on the day you are planning. In addition, there are discounts for purchasing further in advance for most days.

What is a SKI3 card? How can I get a SKI3 Card?
A SKI3 Card is the name of our RFID enabled lift ticket. The cards can be reloaded with e-tickets throughout the season for Belleayre, Gore, and Whiteface.  If you do not have a SKI3 Card, simply purchase your first lift ticket online, bring the bar code to the mountain for redemption at one of our ticket boxes, and you will receive your SKI3 Card with your ticket loaded onto it.

Will Frequent Skier Cards or Frequent Skier lift ticket reloads be limited?
At this time Frequent Skier Cards are available, but sales of new cards may be limited in the future. The first day free, which will come pre-loaded onto your card, can be used at any time. Availability of Frequent Skier reloadable lift tickets will be limited in capacity similar to all online tickets. Like online tickets, the best way to ensure skiing and riding on a specific day is to pre-purchase your days in advance. Please note – that only two date-specific tickets can be loaded onto your Frequent Skier Card at any given time.

Will Season Passes be for sale all year long?
Our plan is to have season passes for the 2020-2021 season available for purchase through mid-February. At this time, it is undetermined if we will go on sale with 2021-2022 season passes in March as we have in prior years.

Can you tell us about lift tickets for ages 6 and Under AND 70+ which used to be available only at the ticket window?
Lift tickets for ages 6 and under and 70+ can now be purchased online with the rest of the family. Like our other lift tickets, these must be purchased in advance for the date that you wish to ski. Season passes for both of these age groups are also available.

Do you have a Military discount?
We are most thankful to all of our military and we do have a special Military Discount Card for qualifying individuals. This card can be attained online and is free. Once you have signed up for the card, it can be loaded online with discounted military tickets which are 50% off Midweek, Monday- Friday, and 25% off Weekends and Peak Times* (previously called Holiday Periods).

Will be there be Dasani Wednesdays? What about other specials and promotions?
At this time, we are not planning on having Why Not Wednesdays (Dasani or Coke Wednesdays). We also do not have other promotions planned. In order to best manage capacity and to help with contact tracing, our focus is on online sales and providing the best pricing on our e-stores.

What if I purchase a date specific lift ticket, lessons, or rentals, and am unable to ski as planned?
We understand that these times are challenging and can bring unexpected changes to plans. If you are unable to make the trip you planned, we will be happy to assist you with modifying your travel dates or issuing you a Snow Guarantee Card. To get assistance from our Guest Services, please complete the customer service form found on our websites, so that we may assist you.

Parking, Arrival, & Departure

Does Belleayre have paid parking close to the lodge?
Paid parking is available but will be more limited this year.

Will there be a place outside to boot up and store belongings?
We recommend being as ready to go out of your car as possible. We are installing heated boot up tents at our base areas but space will be limited. Please remember to lock valuables in your car. We will not be responsible for any unattended personal items.

Are reservations needed for parking?
No, at this time we are not planning on having any parking reservations for our winter operations.

Can you tell us about your expanded drop off areas?
Upon arrival, go directly to the base area entrance to drop off passengers. The drop off area at the Discovery Lodge has been expanded to allow more guests to be dropped off. We ask that drivers only park cars and take the shuttle back to drop to meet their party, unless accompanying small children.When leaving the ski area, drivers only should take the shuttle to pick up the car. Your party should wait at drop off to be picked up. Please be patient as we adjust pickup procedures to meet demand.

Lifts

Will your gondolas be running this year?
Yes, we have been operating our gondolas all summer for summer rides and welcome skiers and riders to ride up with members of their party during the season. Windows will be opened on our gondola cabins and we’re requiring all skiers and riders to wear a face covering (mask) while in the gondola. Scenic gondola rides will be available for purchase on a limited basis for those who are not skiing. Please purchase tickets in advance online.

How will you maintain social distancing in chairlift lines?
We will have signage near all base lifts reminding people to maintain social distancing and to please wear face coverings (masks) while in line. We’ll be asking everyone to do their part and to please wear a mask.

Lodges

How are we planning on regulating the amount of people in the lodges?
We are encouraging our guests to enjoy the outdoors. Lodge use is being managed by increasing the availability of outside seating, food service, and restrooms. Inside, there will be a streamlined cafeteria menu for quicker service, quick serve locations, and online food ordering. Seating time in food service area will be limited to 30 minutes. Additionally, start and end times of snowsports programs are set to avoid peak food service demand at our lodges.

What about when the weather is bad? Can I go indoors?
Our lodges will be open to our guests so they can warm up. However, we are asking guests to limit their time indoors. This winter will be more about skiing and riding, and less about socializing indoors.

Will you keep the windows open in the lodge?
As conditions allow, we will be opening windows to allow for increased air flow.

How will restrooms operate?
Wearing a face covering (mask) is required inside our restrooms. We are asking guests to please limit time and practice social distancing in restrooms.

What if the storage areas in the lodges are full?
We are recommending that guests leave personal belongings in their vehicles. Some storage will be available via lockers or wall racks. Guests will not be permitted to store personal belongings under tables or in non-designated areas around the lodge.

How will locker rooms operate?
We are asking guests to limit their time in locker rooms and to wear face coverings (masks) at all times. Avoid crowded areas and allow time for others to exit before entering.

Food and Beverage

Will dining facilities be open? Will the bar be open?
Yes, our dining facilities will be open. We will also have some new grab and go items, and mobile ordering opportunities. In our restaurants, time will be limited to 30 minutes for seating. Like all New York State restaurants and bars, alcohol will not be served without the purchase of food. We will be working with our culinary teams to provide quick and efficient service. Please be understanding and patient while we strive to provide you the best and safest service possible.

Can I bring my own food?
Yes, guests are permitted to bring their own food and utilize tables and chairs outside for eating. We will be expanding our outdoor eating areas throughout the season. Seating within our restaurants and food service areas will be for our restaurant guests only.

SnowSports

What is happening with Snow Sports programs and lessons?
We plan on having snow sports programs and are awaiting final guidance from New York State on details. Our daily programs will be phased in once we start the season.

Rentals

How can I reserve rentals?
Like lift tickets, all rentals need to be pre-purchased online. If a guest needs equipment after arriving to the mountain, we will take care of them based on availability.

Events

Will there be special events?
All large events have been canceled for the winter or dramatically altered. We will continue to monitor the situation and create opportunities for events when they are deemed safe.

Other

Can you tell us about lost and found?
Keys, wallets, and cell phones left behind will be held in a plastic bag for retrieval. We will also hold onto and sanitize skis, jackets, boots, and boards and set them aside. Sorry, but other items will be discarded nightly.

Will you have guest services?
Yes, on-mountain guest services will be available, but we recommend minimizing time in the lodge. We have a customer service contact form online which we are providing to address most of your concerns.

Belleayre Updates

  • Belleayre is currently closed to snowsports activities.  We are planning on opening as we would normally (mid to late November) with as much terrain as possible to allow for guests to spread out.
  • Opening day will be determined by the weather and our ability to make snow.  Follow us on our social media or sign up to receive our Enews for updates.

Although we are not currently offering many recreational activities, we look forward to sharing information about our schedule as it becomes available. Our Guest Services office is handling all inquiries via email through the Contact Us page. If you have any questions about past ticket reservations, please email us or call the box office at 845.254.6245.

As a community, we are all responsible for our health and well-being. Thank you for continuing to follow the guidelines and protocols being put forth by our public officials.