It’s a shared responsibility – we’re in this together. 

Summer is looking a little different this year but you’ll still find the terrain, adventures, and scenic views you’d come to expect with your favorite outdoor recreational activities! We ask our guests to learn and adhere to our health and safety protocols so we can all have a safe and enjoyable summer season.

Our first priority is on the continued health and safety of all guests and staff, and we appreciate your patience and understanding as we work to provide the best experience, we can for everyone.  Please review the information below in advance of your visit. We will keep this page regularly updated with helpful information; please note details are subject to change without notice. See you soon!

Operational Updates

If you aren’t feeling well, are experiencing any symptoms of COVID-19, or have been in contact with someone who was diagnosed with COVID-19 in the last 21 days, please stay home and plan to visit us another time.

New York State has issued updated travel advisories as part of its COVID-19 response plan. Please read the NYS Guidelines.

UPDATED:  5/14/2021
We’re keeping it safe. Face Coverings are still required for everyone. Please continue to wear face coverings and practice social distancing while visiting our facilities.

UPDATED:  5/5/2021

An important message from Belleayre, Gore, and Whiteface Mountains: during these unprecedented times, the health and safety of our staff and visitors is our leading priority. In turn, we will have a limited number of tickets available, and dates may sell out.

Remember to purchase activity tickets online in advance to secure the date(s) you wish to visit. 21/22 season passes are on sale now and perks include free scenic gondola rides during the 2021 summer and fall.

We look forward to seeing you on the mountain soon!


At Belleayre and the rest of the ORDA venues, our teams are:

  • Undergoing a daily health screening prior to every shift.
  • Following guidelines recommended by New York State and CDC.
  • Implementing increased frequency of cleaning procedures and a deep clean at night.
  • Reducing capacity where necessary to maintain social distancing.
  • Placing hand sanitizer stations throughout the venue.

When visiting Belleayre and the rest of the ORDA venues, please help us by:

  • Wearing a proper face covering (mask). Face coverings are still required at all times while you are at Belleayre except for when you are eating/drinking while at a table.
    • Face coverings (masks) must properly cover your nose and mouth with two or more layers of protection at all times. Masks that have holes for your mouth or nose (neoprene ski masks) or single-layer buffs will not satisfy the mask requirement.
  • Washing your hands often or using hand sanitizer when washing isn’t available.
  • Practicing social distancing.

Ticketing

  • Tickets will be available online for purchase through the Belleayre store for easy convenience.
  • Tickets can also be purchased at the mountain.  However, to secure your visit, book ahead online.
  • A face covering is required while in line for tickets and services. Please review any posted safety notices and observe markings to maintain appropriate social distancing.

Arrival / Departure

  • Arrive as ready to go as possible, avoiding unnecessary indoor time.
  • Indoor storage space is not permitted at this time; we encourage you to leave personal belongings in your vehicle.

Gondola Rides

  • Guests that traveled to the mountain together can ride the gondola together.
  • Singles always have the option of boarding the gondola alone.
  • A face covering is required while waiting in line for lifts, for loading and unloading, and for the duration of your ride.
  • Windows in gondolas should remain open.
  • Please adhere to posted signage at lift areas and the directions of our staff.

Belleayre Beach

  • To encourage physical social distancing, we will be reducing the number of available parking spaces on high visitation days. By having a season pass (reservations not needed) to the beach or a date specific entrance ticket, you will be able to visit the Belleayre Beach.
  • For the safety of all visitors, please wear a face covering when you cannot maintain social distancing.  Parties must ensure that a distance of at least six (6) feet is always maintained among individuals unless they are members of the same household or family unit.
  • Face coverings must be worn inside all buildings, boat loading/unloading areas, and while waiting in any lines.
  • Picnic tables will be available on a limited basis. Please do not move picnic tables.
  • Activities equipment and playground such as horseshoes, balls, and beach toys will not be available for guests to use – please make sure to bring your own equipment and plan accordingly.
  •  Limited concessions will be available.

Food and Beverage

  • Tables in foodservice areas can be occupied by those who have purchased food and beverage for up to 30 minutes.
  • Individuals who are bringing their own food can use our outdoor spaces.
  • Food preparation, food sharing, and heating of food are not permitted.
  • No storing food at tables, locker rooms, or other public spaces. If you are bringing your own food, it should fit into a personal pack and not be left in the lodge.

Lodges

  • Indoor capacities have been reduced.
  • Face coverings are required to be worn at all times inside the lodges. Social distancing is required.
  • Please do not socialize inside.
  • Storage of personal items will not be available inside the lodge – Consider leaving all of your personal items in your vehicle.
  • Indoor restroom facilities are available.

 

General Health & Safety Information

Everyday Guidelines to Help Stop the Spread: Protect Yourself and Others

As recommended by New York State:

  • Wear a mask if:
    • You are within 6 feet of distance from other individuals.
    • You are indoors at any venue or location.
  • Wash your hands often with soap and water for at least 20 seconds, especially before you eat.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough and sneezes with a tissue and discard it in a closed container.
  • Clean frequently touched surfaces and objects.

If you aren’t feeling well, are experiencing any symptoms of COVID-19, or have been in contact with someone who was diagnosed with COVID-19 in the last 21 days, please stay home and plan to visit us another time.   

New York State has issued updated travel advisories as part of its COVID-19 response plan.  Please read the NYS Guidance. 

Know Before You Go - FAQs

Frequently Asked Questions

We’ve put together a list of frequently asked questions to provide you with the most up-to-date information. We’ll be updating with additional details as we know them.

Face Covering (Mask) Policy and Health Safety

What is the face covering (mask) policy at the resort?
Mask wearing is required throughout your time at our resort except for when you are eating/drinking while seated. We recommend bringing extra face masks so you can change them if they get wet.

What face coverings (masks) are acceptable?
Face coverings (masks) must properly cover your nose and mouth with two or more layers of protection at all times. Masks that have holes for your mouth or nose (neoprene ski masks) or single-layer buffs will not satisfy the mask requirement.

What does a daily health screening for employees entail?
Each day that an employee comes to work, their temperature is measured, and they are asked a series of questions regarding symptoms they might be experiencing and/or possible exposure to COVID-19. If an employee has an elevated temperature, is exhibiting any symptoms, or has been in contact with anyone with COVID-19, they are sent home and told not to come to work.

Tell us about your air purification in the lodges?
Where applicable, our lodges and other buildings with air handling units have been upgraded to state recommended Merv 13 filters. Buildings without air handling units will have portable HEPA filers place in non-filtered areas. We will also have windows open as conditions allow to promote airflow.

What about cleaning and sanitizing in your lodges?
We have introduced new cleaning procedures as recommended by New York State and the CDC along with an increased cleaning schedule.


Lifts

Will your gondolas be running this summer?
Yes.  Windows will be opened in our gondola cabins and we’re requiring all guests to wear a face covering (mask) while in the loading/unloading areas, in line, and for the duration of the gondola ride. Tickets will be available for online purchases.

How will you maintain social distancing in the gondola line?
We will have signage near all base lifts reminding people to maintain social distancing and to please wear face coverings (masks) while in line. We’ll be asking everyone to do their part and to please wear a mask.


Ticketing

Will you require advance ticket purchase or reservations?
Advanced ticketing will be available for entrance to the Belleayre Beach and for scenic gondola rides, but will not be required.

Belleayre Beach:  Space will be limited at the Belleayre Beach and it is highly recommended to purchase your ticket in advance to guarantee entrance to the beach.  If you have a Beach Season Pass, you can come visit us any day the facility is open without making a reservation.

Scenic Gondola Rides:  Advance purchase will not be required to ride on the Catskill Thunder Gondola.  However, if you purchase online, you can go directly to the gondola and not have to stop off at the ticket booth.


Parking, Arrival, & Departure

Are reservations needed for parking?
No, at this time we are not planning on having any parking reservations requirements.

 


Lodges

Will you be regulating the number of people in the lodges?
We are encouraging our guests to enjoy the outdoors and will be following state and local guidelines capacities. Lodge use is being managed by increasing the availability of outside seating, food service, and restrooms. Seating time in food service areas will be limited to 30 minutes.

What about when the weather is bad? Can I go indoors?
Our lodges will be open to our guests. However, we are asking guests to limit their time indoors. This summer will be more about enjoying recreational activities, and less about socializing inside.

Will you keep the windows open in the lodge?
As conditions permit, we will be opening windows to allow for increased airflow.

How will restrooms operate?
Wearing a face covering (mask) is required inside our restrooms. We are asking guests to please limit time and practice social distancing in restrooms.

Will be storage be available inside the lodges?
We are recommending that guests leave personal belongings in their vehicles. Storage will no be available inside the lodges this summer.


Food and Beverage

Will dining facilities be open? Will the bar be open?
Yes, our dining facilities will be open with some new grab-and-go items and mobile ordering opportunities. In our restaurants, time will be limited to 30 minutes for seating. We will be following all New York State and local guidance for serving alcohol.  Please be understanding and patient while we strive to provide you the best and safest service possible.

Can I bring my own food?
Yes, guests are permitted to bring their own food and utilize tables and chairs outside for eating.


Events

Will there be special events this summer?
Events for the summer are presently not scheduled.  We will continue to monitor and create opportunities for events when appropriate.


Other

Can you tell us about lost and found?
Keys, wallets, and cell phones left behind will be held in a plastic bag for retrieval. We will also hold onto and sanitize skis, jackets, boots, and boards and set them aside. Sorry, but other items will be discarded nightly.

Will you have guest services?
Yes, on-mountain guest services will be available, but we recommend minimizing time in the lodge. We have a customer service contact form online which we are providing to address most of your concerns.

Health Screening

All visitors to Belleayre must review the following health self-screening requirements prior to visiting the mountain. Please note there is no form or attestation required, but we do ask that all guests take the step of reviewing the self-screening requirements below:

  1. You have not been diagnosed with COVID-19 in the last 21 days.
  2. You have not had close contact with someone who tested positive for COVID-19 in the last 14 days.
  3. You have assessed yourself for COVID-19 related symptoms and have experienced none of the following in the last 14 days:
    • Known temperature of 99.9° or higher
    • Cough (excludes symptoms from a pre-existing condition)
    • Congestion or runny nose
    • Fatigue
    • Shortness of breath or breathing difficulty (excludes symptoms from a pre-existing condition)
    • Chills
    • Muscle pain
    • Sore throat
    • Recent loss of taste or smell

If you do not meet one or more of the health screening requirements listed above, please stay home and plan to visit us another time. For support with re-booking your reservations, contact us here.